We're open and continuing to receive orders during this time. Luckily, being a soap maker, we're already used to being very clean and following good manufacturing processes so making and shipping products hasn't changed that much for us.
We manufacture our products and dispatch orders in a sanitised, dedicated soap studio and will continue to follow all health recommendations local and federal government makes.
During this time, freight has been drastically impacted so please allow extra time to receive your order.
Australia Post is our preferred carrier due to their large network and the majority of orders ship via Australia Post. Please refer to their website for the latest delivery updates here .
In general, Australia Post advise:
We're experiencing delivery delays in most destinations due to reduced capacity, limited flights, social distancing and increased parcel volumes.
At time of writing, delivery is NSW and QLD is relatively unchanged but VIC and WA deliveries are taking up to three weeks.
We use Sendle where possible for local deliveries as we've found them to be faster for same city orders, depending on the order size. For their latest updates, please refer here.
Flat rate shipping delivery is currently taking about three weeks from Brisbane to Victoria. During this time, we recommend opting for Express Post to reduce your delivery wait times.